Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept cancellations

Privacy policy

Your privacy is important to us. At Etgstore, we are committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR).

Information We Collect
To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide), such as your name, email address, postal address, payment information, and the details of the product you’re ordering. You may also choose to provide additional personal information (for example, for a custom order).

Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:

To provide our services (e.g., when we use your information to fulfill your order, settle disputes, or provide customer support)

If necessary to comply with a legal obligation or court order

For our legitimate interests, if those interests are not overridden by your rights or interests

Information Sharing and Disclosure
We only share your personal information for very limited reasons and in limited circumstances, such as with:

Etsy – as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use

Service providers – such as delivery companies, to fulfill your order

Compliance with laws – we may collect, use, retain, and share your information if we believe it is reasonably necessary to: respond to legal process or government requests, enforce our agreements, or prevent fraud and other illegal activity

Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. We may also be required to retain this information to comply with our legal and tax obligations.

Your Rights
If you reside in certain territories, including the EU, you have rights under data protection laws, including the right to access, correct, restrict, or delete your personal data. You may also object to our processing of your data. To exercise any of these rights, contact us at etgshopou@gmail.com.